Your USB port can fail but not be bad meaning it still shows up in the computer and sometimes will work for other devices but not your sensor. There is no guaranteed way to know this is the issue but it is very easy to diagnose. Your USB port on your computer or the USB hub it is plugged into may have failed. ISSUES WITH YOUR USB PORT ON THE COMPUTER FIRST STEPġ. I will start this guide off with some simple trouble shooting steps that apply to all kinds of sensors.
The components are so connected that almost any one of them can cause almost any issue. To troubleshoot these problems there is a lot of replace and pray as I like to call it. The dental sensor that plugs into your sensor interface box The digital radiography (X-Ray) sensor interface box itselfĤ. The USB cable that connects the computer to your interface boxģ.
The USB port on either your computer or powered hubĢ. When you have this type of setup there 4 possible areas of failure and some of them are very inexpensive to fix on your own.ġ. This guide will help with direct to usb digital radiography sensors and dental sensors with interface boxes. Many companies like Schick, Owandy, Dexis, Sirona, Camsight, Suni, Planmecca, Gendex and Trophy had this type of setup. It means that a USB cable comes out of your computer or a powered hub and plugs into another device (the interface box) and your sensor plugs into that. Your dental imaging software like Kodak Imaging, Dexis Imaging, Eaglesoft Image, Apteryx, Profsuni or other software crashes or gives errors when you try to acquire an image.ĭigital X-Ray sensors with USB interface boxes are easy to recognize. Your dental sensor mis fires or pre triggers giving you white images instead of xrays or gives you lots of static instead of an X-RayĤ. Your dental sensor works some of the time and other times it does not work at all.ģ. Your digital radiography (X-Ray) sensor does not show up in your software giving errors like no sensor found or the software says no sensor ready.Ģ. The issues you might be facing that this can help you to resolve are:ġ. If none of these tips work please visit our sensor repair submission page. I am going to try to provide some information here to help you fix your sensor yourself before having to buy a new one or send it in to Sodium Systems for repair. We see all kinds of dental digital radiography sensors here at Sodium Systems and see all types of issues.
Troubleshooting Digital Radiography Sensor issues.ĭental Intra Oral Radiography sensors are something we sell, repair, and do training for on a regular bases.
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